Megasupersurplussales Terms & Conditions
If you do not see something in the pictures or description, it is probably not included in the auction. Please read the ENTIRE listing page and wait for all the pictures to load.
We are a government and business surplus liquidator. Please read the terms and conditions below. By bidding on this item you acknowledge that you have read, understand, and agree to the terms and conditions of the auction.
Questions
Please use the ask seller a question button on the auction page to contact us with any questions you may have. Please ask any and all questions BEFORE bidding on any of our items. Prior to asking a question, please read the entire listing page. Questions that have been covered in the listing page will not be answered. Please give us one or two business days to respond. We are unable to respond to questions after 4:30 PM on weekdays or on weekends. You can contact us via phone Monday through Friday, 8:30 AM to 4:30 PM Eastern Standard Time at 478-314-2222.
TECHNICAL QUESTIONS AND COMPATIBILITY
If your question is of a technical nature or deals with compatibility (ie. "Will this work with my....."), please use the internet to look up the specifications or owner's manual of the item in question, Due to the high call and email volume, we are unable to answer some of these types of questions. We simply do not have the knowledge to accurately answer some of these types of questions. It is the buyer's sole responsibility to determine if the item will work for the intended application. We do not provide drivers or software unless stated in the auction. Even if the auction states compatibility with certain models, this list may not be complete or accurate. Please DOUBLE CHECK to make sure that the item will work with your application, and that you have the capability to install, set up, and operate the item. This is the sole responsibility of the buyer. NO refunds will be given for compatibility issues. We do not provide technical support of any kind.
ALL SALES ARE FINAL
Items that are sold AS-IS are just that and there will be no repairs, refunds, or returns on these items unless the item was grossly misrepresented in the auction description. We are a company involved in government and business surplus liquidation, and we buy and sell large quantities of equipment. For this reason, not all equipment can be tested for 100% functionality. Some items are tested for basic power up capability only. Please look above to see whether the item includes a non-DOA guarantee or is sold as-is. Please take a careful look at the pictures in the auction. If something is not in the pictures or description it is probably not included, unless it is specifically listed as included.
WARRANTY, RETURNS AND REFUNDS
We strive for complete customer satisfaction with all of our transactions. On the rare occasion that an item you purchased from us has a problem or is not what you ordered/expected, PLEASE DO NOT IMMEDIATELY LEAVE NEGATIVE FEEDBACK OR OPEN A CASE WITH EBAY OR PAYPAL. DO NOT RETURN THE ITEM WITHOUT CONTACTING US FIRST. You will have plenty of time to do so if we cannot resolve the issue. Please use the "ask seller a question" link on the completed auction page to inform us of the issue. Please thoroughly describe the issue, including any troubleshooting that you may have tried. Using "ask seller a question" from the auction page rather than emailing us directly will allow eBay to also see the information and review any correspondence if a case is opened later. We strive for 100% customer satisfaction and will do our best to help you resolve your issue. Please allow us a business day or two to reply. If your issue cannot be resolved through troubleshooting, we will first attempt to repair the item or offer a replacement item for any item that was guaranteed against DOA. We reserve the right to decide whether we give a refund or replacement. Items returned to us without prior contact and authorization will be refused and/or not returned.
Manufacturer's warranty: We are not an authorized retailer or reseller of any product that we sell. Therefore, any manufacturer's warranty on the items we sell should be considered invalid, and most likely will not cover the item you purchase. We are unable to answer questions about the manufacturer's warranty coverage, terms and conditions of coverage, or duration of any remaining warranty on any item we sell.
SHIPPING AND LOCAL PICKUP
SHIPPING CALCULATOR
Please use the shipping calculator on the auction page to get a shipping quote. Shipping charges for quantity purchases of the same item can be calculated from the auction page by clicking the links next to the shipping price and entering the desired quantity or by clicking the shipping and payments tab just above the item description. Rates for expedited shipping methods can also be calculated in the same way. Questions about shipping charges that can be calculated from the auction page will not be answered. We also combine shipping charges for purchases of multiple different items if the items will be paid for and shipped together. Please purchase every item you require, and eBay will automatically combine the purchases and shipping charges on one invoice. If you pay for each item separately, you will be charged an uncombined shipping fee for each item, and your shipping charges will not be refunded.
We ship to CONFIRMED eBay addresses only to qualify for the seller and buyer protection policy. We do not drop ship or ship to third party addresses. Please enter the correct confirmed shipping address IN EBAY as our shipping department does not see the PayPal transaction and will not be able to see any other address.
Shipping prices are not negotiable, unless you feel the shipping calculator is incorrect for purchases of more than 1 item. The shipping cost will include secure packaging and handling. We ship most items within 2-3 business days after payment has cleared. A tracking number will be available on the auction page when your item has shipped. When leaving feedback, please base your shipping time rating on the amount of time it took for us to ship your item and not how long it took for your item to arrive. We have no control over the amount of time your item takes in transit.
Domestic Shipping:
Shipping to continental US addresses will be via UPS or freight ONLY. The shipping price includes insurance for the purchase price. Items over $200 require adult signature confirmation. We do use USPS for some shipments in the US, but that will be specified in the auction. If the item is very large or weighs over 100 pounds, it will be shipped via freight. Shipments to AK, PR, HI and other US territories will be via USPS Priority Mail.
Freight Shipments:
Freight prices are not negotiable. They include the cost of a pallet and packing materials. Please allow 2-3 business days for freight shipments to leave our warehouse. If your item requires shipment by freight, we will need the following information from you prior to shipment: We need to know if the shipping location is a residential or commercial address, whether or not the location has a loading dock, and a contact number so that the freight company can reach you to confirm delivery. If the required information is not received, there will be a delay in the shipment of your item. Freight shipping to a commercial location with a loading dock is strongly preferred due to decreased cost and complexity of shipping. A tracking number for freight shipments will be provided upon request.
You are welcome to arrange your own freight shipment, but we will need a bill of lading and any other required documentation sent to us prior to the date of pickup. Truckers showing up prior to us having the bill of lading, will be sent back empty.
International Shipments:
We are no longer offering shipping to International buyers. This is due in large part to the high costs of shipping, and the increase in cases against us for delivery of items taking too long.
Local Pickup
Items can be picked up at our warehouse in Macon, GA. Pickups are by appointment only. After purchasing the item, send us a message requesting an invoice with the shipping costs removed and the date and time that would be best for you to pick up the item during our normal business hours. Payment through PayPal is preferred and must be made prior to pickup. We can also accept cash upon pickup, but exact change will be required. We are open Monday - Friday 8:30 AM to 4:30 PM Eastern Standard Time. Call 478-314-2222 to arrange for pickup or send us a message through eBay. Please call at least 24 hours prior to arriving so that we can have your item ready for you to pick up.
DATA SECURITY
To protect sensitive data, any item containing a hard drive or other form of non-volatile memory will be sold without the media, unless otherwise specified. If the description or pictures specify that a hard drive, etc. is included in the auction, it will have been wiped clean and will not contain data such as operating systems, drivers, or other information.
ITEMS CONTAINING BATTERIES
ALL batteries are sold AS-IS with no guarantee of functionality, capacity, or runtime unless otherwise specified. If an item contains a battery, the battery is sold AS-IS, even if the item itself is guaranteed against DOA. In some cases, this may mean that you have to replace the battery before you can use the item.
WHO ARE WE
We are a company involved in Government and business surplus liquidation. We buy and sell large quantities of equipment.
PayPal is the preferred method of payment. This is to provide protection for both the buyer and seller. We can also accept cash (exact change only) upon pickup, cashier's checks, and money wires. When sending a cashier's check, make it out to Mibot LLC, and please address the envelope Attn: eBay payment and include a printout of the completed auction page, or processing may be delayed. We cannot accept checks of any kind or credit cards over the phone.
DISCLAIMER: Regardless of the origin of the equipment, documentation provided or identification appearing upon the equipment, the equipment described and offered here is in no way certified for, recommended for, or offered for any specific use. The purchaser agrees that the seller shall not be held responsible or liable for any injuries or damages, whether incidental or consequential, associated in any way with the equipment. The purchaser, by bidding on this equipment, indicates their acknowledgment of, and agreement to the terms of this disclaimer.
