When can I expect my package?
Items are delivered via USPS First Class mail (2-5 business days) with no longer than one (1) day handling time. Your item should not be considered untimely unless it has not been delivered after one full week from your payment date. Please consider weekends and holidays when anticipating your package arrival date as well.
Is your transit packaging secure?
Great care will be taken to ensure that your item arrives in excellent condition. Prints are shipped flat on cardboard and sealed in a water-resistant envelope or, for posters or maps, a crush-resistant tube. We have shipped thousands of prints in this manner and found it to be very reliable. Because of this, we have every reason to believe our packaging methods are superior and can not be responsible for variables outside of our control (postal handlers and carriers, etc.).
How long do I have to pay?
Payment is expected within (7) seven days. This 7 day period may be used to acquire multiple items for the multiple item shipping discount. If 7 days is insufficient, please submit your payment and we will hold your shipment until you have acquired all your desired purchases. The multiple item discount will be applied on all items shipped together.
Should a payment issue arise, PLEASE DON'T HESITATE to contact us. We are happy to work with you!
Do you offer a multiple-item shipping discount?
Yes. Please refer to the table below for costs and conditions specific to your order and location.
Please consider these costs BEFORE you bid, as a bid is an agreement to our terms of sale and we will not adjust our terms after-the-fact. Thanks for your kind understanding!The above pricing applies on multiple purchases shipped together. When combining orders that include both Buy it Now and Auction-style purchases, shipping will be $3.95 USD for the first item ($5.50 international), $1.95 for each additional auction-style purchase and free for each additional Buy it Now purchase.These rates reflect items that are shipped flat. The multiple item shipping discount only applies on items that can be shipped together, therefore items shipped rolled (such as posters) do not qualify for combined shipping with this item.What do the shipping charges cover?
The shipping costs associated with this item cover:
- Shipping your package
- Shipping materials such as tubes, envelopes, paper, cardboard, etc.
- Selling costs such as insertion fees, final value fees, and electronic payment fees.
- Transportation costs (applied to international sales only)
Unfortunately eBay doesn't allow us to sell on their site for free, which means a higher overall cost to the buyer. However, we can lower these cost by avoiding double jeopardy; that is, paying fees on fees, translating to an even higher buying price. Please don't hesitate to contact us for a detailed explanation of this, and thank you for your consideration of this matter before placing your bid.
If I contact you, will it take a long time for a reply?
Absolutely not! You can always expect a reply within a few hours. If you have not heard a reply, please write again. We’ve found that eBay’s messaging system is far from 100% reliable, and we might not have received your message. If you continue experiencing contact issues, please e-mail us directly at service@victoriaheilshorn.com.
What is your return policy?
We will happily exchange any defective or problematic merchandise. However, cash refunds are not allowed, as your bid is a COMMITMENT to buy according to eBay policy. Therefore, please be confident of your desire for items BEFORE you bid. Also, this return policy does NOT cover damage sustained during the shipping process, as this is beyond our control. We ask that you please contact us with any potential issue BEFORE leaving negative feedback, as we are committed to your 100% satisfaction and feel any problem can easily be resolved.
Click here to check out our other great prints from:- American Revolution -- The Civil War -- World War I -- World War II -- NASA and Space -- Land, Air and Sea -- Famous Faces -- More! -
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